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Privacy Policy

Here is the legal information regarding the SUR NATURAL HEALTH BRANDS LLC privacy policy.

  1. Introduction and Acceptance of Terms

This privacy policy (“Privacy Policy”) describes how SUR NATURAL HEALTH BRANDS LLC. (the “Company”, OR “ZYN”) may collect, store, use and disclose the information (including Personally Identifiable Information (defined below)) you provide or which may be gathered by us when you visit or use the Service or sign up for a user account on the Service (“User Account”). The term “Service” includes the website currently available at (and any successor website) and its sub-domains, as well as any related content, materials and/or services. For purposes of this Privacy Policy, the terms “we,” “us” and “our” refer to the Company. “You” refers to you, as a user of the Service.

This Privacy Policy also describes the choices available to you regarding our use of your Personally Identifiable Information and how you can access and update this information. Your use of this Service indicates that you accept our Privacy Policy and Terms of Service available at, and consent to our collection, storage, use and disclosure of your Personally Identifiable Information and other information as described in this Privacy Policy. Capitalized terms not defined in this Privacy Policy have the meanings set forth in the Terms of Use.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information (including Personally Identifiable Information) and how we will treat it. By accessing or using this Service, you agree to be bound by this Privacy Policy. If you do not agree to abide by this or any future Privacy Policy, do not use or access our Service.

  1. Scope of Privacy Policy

This Privacy Policy covers the treatment of Personally Identifiable Information gathered when you are using or accessing the Service. This Privacy Policy also covers our treatment of any Personally Identifiable Information that our service providers share with us or that we share with our business partners.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third party websites, services and applications (“Third Party Website”) that you elect to access through the Service, or to individuals that we do not manage or employ. While we attempt to facilitate access only to those Third Party Websites that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Websites. We encourage you to carefully review the privacy policies of any Third Party Website you access.

  1. Information We Collect and How We Collect It

When you sign up for a User Account and when you use the Service, you provide us with two types of information: (i) information you submit via the Service; and (ii) information regarding your use of the Service collected by us as you interact with the Service. The information we gather enables us to personalize, improve and continue to operate the Service and to provide you with the services and information you request. In connection with certain aspects of the Service, we may request, collect and/or display some of your Personally Identifiable Information. We collect several types of information from and about you, including:

  • information that, taken alone, identifies you and that can be used to contact you, on-line or offline (“Personally Identifiable Information”), which may include, for example, your legal personal or business name or your email address; and
  • information about your use of our Service, which may regard, for example, your Internet connection, your computer or mobile device and software you use to access our Service, including your Internet Protocol (“IP”) address or other device identifiers.


Below, we detail the specific types of information we collect from our users.

  1. Account Information

Our Service permits you to voluntarily provide us with your email address so that we can keep you updated about our products and company. If you choose to do so, we will periodically send you marketing or other emails. You acknowledge that your email address and all other information provided by you are personal to you, and by providing it to us, you allow others, including us, to identify you, and therefore you may not be anonymous.

Our marketing emails and SMS text messaging provide information about how to “opt-out” from future marketing communications. If you opt out, we may still send you non-marketing emails and SMS text messages pertaining to your use of the Service and/or our business dealings with you.

  1. IP Address Information and Other Information Collected Automatically

We automatically receive and record information from your web browser when you interact with the Service, including your IP address and cookie information. Internet traffic information, such as IP address, is usually assigned in country-based blocks, so it can be used to at least identify the country of your device, and do things such as to provide you with the correct language and locale for search queries. This information is sent as a normal part of Internet traffic.

Generally, the Service automatically collects usage information, such as the number and frequency of visitors to the Service. We may use this data in aggregate form—that is, as a statistical measure—but not in a manner that would identify you personally. This type of aggregate data enables us, and third parties authorized by us, to figure out how individuals use the Service so that we can improve it accordingly.

  1. Information Collected Using Cookies

“Cookies” are small data files that are sent to your web browser when you access a website, and the files stored on your device’s hard drive. We use “session” cookies to keep you logged in while you use our Service, to track your preferences and to track trends and monitor usage and web traffic information on our Service. These are erased when you close your browser. We use “persistent” cookies to relate your use of our Service to other information about you and store information about your preferences to make your user experience consistent and customized. For example, we may create a persistent cookie that includes some basic information about you, like your favorite website locations and whether customer support responded to your inquiry. These cookies stay on your hard drive until you erase them or they expire and associate your information with your account even if you are logged out.

Most browsers automatically accept cookies, but you can change your settings on the browser settings to refuse cookies or prompt you before accepting cookies. You can also use your browser settings or other tools to delete cookies you already have. However, if you disable or refuse cookies, then certain features of our Service may be inaccessible or not function properly.

Our cookies do not, by themselves, contain Personally Identifiable Information, and we do not combine the general information collected through cookies with other Personally Identifiable Information to tell us who you are. As noted, however, we do use cookies to identify that your web browser has accessed aspects of the Service. Our service uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS and email.  

Certain features of our Services may use local shared objects (or “flash cookies”). Flash cookies are small files similar to browser cookies that collect and store information about your preferences and where you browse and what you look at on our Service. Flash cookies are not managed by the same browser or device settings that are used for browser cookies. You may adjust your Adobe Flash Player settings to prevent flash cookies from being placed on your hard drive.

This Privacy Policy covers our use of cookies only and does not cover the use of cookies by third parties. We do not control when or how third parties place cookies on your computer. For example, third party websites to which a link points may set cookies on your computer.

We do not track our users across Third Party Websites and thus do not respond to Do Not Track (“DNT”) signals. However, some Third Party Websites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, certain website browsers allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.

  1. Our Use of Your Information

We may use information that we collect about you or that you provide to us, including any Personally Identifiable Information to:

  • provide to you and communicate with you about the Service, content, features or products you use or request;
  • customize and optimize the content or advertisements you receive when you use the Service, and otherwise improve your experience on our Service;
  • analyze and improve our services, which may include tracking traffic, usage and navigation patterns related to your activities on the Service and the links we provide to Third Party Websites or advertisements;
  • protect our or third-party rights or interests;
  • perform any function we describe when you provide the information; and
  • do anything else, with your consent.
  1. Sharing Information with Third Parties

We may share information that is not Personally Identifiable Information and that does not identify you personally about your interests, your use of the Service, and the links and ads that you follow, with third-party content providers or advertisers; if we do so, we will not provide them with your name or contact information including your phone number. We may share Personally Identifiable Information with our business partners in order to provide you a service you use or request, subject to commitments by such parties to use your information only for that purpose and to protect it from disclosure.

We may share Personally Identifiable Information in response to a valid law enforcement request or legal process, to protect our rights and property or those of third parties or as otherwise permitted or required by law.

Additionally, in the following circumstances, we may disclose your Personally Identifiable Information without your consent:

  • if we believe there is a serious and imminent threat to the life, health or safety of yourself or another person (for example, if we learn that a person is suffering abuse or has made statements of an intent to commit self-harm or harm another);
  • to investigate or report on activity which we believe on reasonable grounds to be unlawful;
  • if disclosure is required or authorized by law (for example, in response to a subpoena or where a regulatory authority has the power to request the provision of certain records or information);
  • if we deem it necessary in our sole discretion to protect our legal and legitimate business interests.
  1. Protecting Your Information

We take the security of your Personally Identifiable Information very seriously and have implemented policies and procedures, including technical measures, that are designed to help safeguard it. Please remember that you play a valuable part in security as well. While we strive to use best practices to protect your Personally Identifiable Information, the Internet and computer technology is not 100% secure and we cannot absolutely ensure the security of any Personally Identifiable Information that you provide to us.

  1. Changes to Privacy Policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. It may be necessary from time to time for us to modify this Privacy Policy to reflect changes in the way we collect and use information or changes in privacy-related laws, regulations, and industry standards. Accordingly, we reserve the right to change this policy at any time by posting the revised policy on this Service and updating the “last modified” date at the top of this page. If the changes are material, we will provide you additional, prominent notice as appropriate under the circumstances. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current privacy policy. If revisions to the Privacy Policy are unacceptable to you, you must cease using this Service.

  1. Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please contact us at

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